1. Understanding the Terms and Conditions

1.1 These terms and conditions (“Terms”):

(i) describe how you may access, use, refer to, view, and/or download the information made available by us on the Website for whatever purpose, the Website and the content on it;

(ii) describe how you may interact with the Website by (for example) submitting comments, images, videos or any other type of material. By using the Website, you confirm that you accept the terms of use and that you agree to comply with them. The display of content and your ability to view, access, use, and/or download content on the Website shall be referred to as the “Services”;

(iii) describe how you may order DOOR KA TANDOOR’s products (“Products”) on the Website, or App and will become binding on you when you submit an order for Products;

1.2 You agree that you are solely responsible for obtaining and maintaining all facilities, services, products and equipment which may be required by you to use the Website and the Services, including currently updated anti-virus software. You must, at all times, provide your own hardware, software as well as a modem and internet connectivity and telecommunications infrastructure.

1.3 When we refer to “users”, “you” or “your” we mean you, the person accessing or using the Website.

2. The Website

2.1 The Website is made available free of charge. We do not guarantee that the Website, or any content on it, will always be available or be uninterrupted. Access to the Website is permitted on a temporary basis. We may suspend, withdraw, discontinue, update or change all or any part of the Website and the content without notice. We will not be liable to you if for any reason the Website is unavailable at any time or for any period. We will not be liable for any damage, loss or liability of whatsoever nature arising from your use of or inability to use the Website or the Services or content provided from and through the Website. Furthermore, we make no representations or warranties, implied or otherwise, that, amongst others, the content and technology available from the Website are free from errors or omissions or that the Services will be 100% error-free or be accessible from all browsers or operating systems.

2.2 You are responsible for making all arrangements necessary for you to have access to the Website. You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of the Terms and the terms of use and that they comply with them.

2.3 The Website and the content on it are provided for general information purposes only. They are not intended to amount to advice (medical or otherwise) on which you should rely.

2.4 You may only use the Website for your own domestic, private and non-commercial use.

2.5 By continuing to access the Website or using our Services in any way, you agree that you enter into a legally binding contract with us on these Terms and our privacy policy which is accessible at https://doorkatandoor.com/privacy-policy (“Privacy Policy”).

2.6 These Terms, the Privacy Policy, and any additional document we incorporate by reference in these Terms, including, where applicable, (i) the terms and conditions relating to Products ordered online, through the Website (“Online Terms and Conditions”) constitute the complete and exclusive understanding and agreement between you and us.

2.7 If you do not agree with any term or condition in the Terms, the Privacy Policy, or any policies or additional documents we incorporate by reference, or any changes thereto or become dissatisfied with us, the Website or our Privacy Policy, you must not continue to use the Website or our Services.

2.8 We have taken all reasonable and foreseeable steps and precautions to ensure the accuracy of all of the content available on the Website however the content is intended and produced for general information purposes only, and to the extent allowed by law and you should not rely upon it as specific advice of any kind.

2.9 You understand and agree that the information, details and descriptions set out on this Website, including the details regarding the menus, Products, services, and available careers, may change from time to time. This Website may therefore not always contain the correct or most up-to-date information, details and descriptions relating to our Services.

3. Your account and password

3.1 You will need to register an account with us on all the online ordering platforms in order to access certain services available on the various online platforms (“Account”). If you register an Account, you will be asked to provide your email address and create a password as part of our security procedures. You must treat such information as confidential and you must not disclose it to any third party. It is best practice to create different passwords for each account.

3.2 You must be at least 18 years old to register an account.

3.3 We have the right to disable any Accounts and/or passwords, at any time, if in our reasonable opinion, you have failed to comply with any of the provisions of the Terms.

3.4 If you know or suspect that anyone other than you know your Account login details, you must immediately change your password.

3.5 You are responsible for any unauthorized use of your Account login details.

4. Acceptable use

4.1 You agree not to (i) use the Website in any way that breaches the Terms or any applicable local, national or international law or regulation; (ii) copy, or otherwise reproduce or re-sell any part of the Website unless expressly permitted to do so in the Terms; or (iii) do any act or thing that might damage, disrupt or otherwise interfere with the operation of the Website, the Services or any equipment, network or software used in operating the Website.

4.2 You must not perform any act which may jeopardize or interfere with the functionality or the operation of any part of the Website or our Services.

4.3 You may not use the Website for “spoofing”, “hacking”, “flaming”, “cracking”, “phishing” or “spamming” or any other activity designed or aimed at achieving purposes similar to or the same as “spoofing”, “hacking”, “flaming”, “cracking”, “phishing” or “spamming”.

4.4 You will not intercept any information transmitted to or from us or the Website which is not intended by us to be received by you.

4.5 The Website and the content may only be used by you for lawful purposes and you will not use the source code of the Website or the content.

4.6 You will not: (i) frame, modify, distribute, commercialize, exploit and/or alter the Website or the content; (ii) incorporate any part of the content in any other work or publication; and/or (iii) perform any other activities which may not be considered fair use. On notice from us, you agree to stop any activity which we do not consider, in our sole and absolute discretion, to constitute fair use.

4.7 The Website and the Services available through the Website may contain links to other third-party websites, including (without limitation) social media platforms (“Third-Party Websites”). If you link to Third-Party Websites, you may be subject to those Third-Party Websites’ terms and conditions and other policies.

4.8 We assume no responsibility for the content of Third Party Websites linked to from the Website. Such links should not be interpreted as endorsement by us of those Third-Party Websites. We will not be liable for any loss or damage that may arise from your use of them.

4.9 Any restrictions on the use of the Website or the content shall also apply to any part of the Website or the content which may be cached when using the Website or the content.

4.10 You will not and you will not allow a third party to:

4.11.1 decompile, disassemble or otherwise reverse engineer or attempt to reconstruct or discover any source code, underlying ideas, algorithms, file formats, programming of the software forming part of the Website and/or the content (“the Software”) or any files contained in or generated by the Software by any means whatsoever;

4.11.2 remove any product identification, copyright or other notices, from the Software or documentation;

4.11.3 lend to a third party or use any portion of the Software (whether or not modified or incorporated with other software) on or with any machine or system other than your hardware; or

4.11.4 disseminate performance information or analysis of the Software from any source relating to the Software.

4.12 If it is the case that you supply/upload any content to the Website – whether it be pictures, text, sound recordings or whatever – the content you supply (“User Generated Content”) must comply with the following rules:

4.12.1 it must not be obscene, abusive, offensive, sexist or racist and it must not promote or propose hatred or physical harm against anyone;

4.12.2 it must not harass or bully another person;

4.12.3 it must be true and honest so far as you know;

4.12.4 it must not be defamatory of anyone;

4.12.5 it must not use the material or content or infringe the rights or privacy of anyone else; for example, you should not use images of well-known characters, footage or music (unless it is your own);

4.12.6 it must not contain someone else’s personal details or confidential information relating to other people; and

4.12.7 it must not promote or condone terrorism, violence or illegal behaviour.

4.13 We reserve the right to refuse to accept or refuse or cease to use any User Generated Content supplied by any person at our sole discretion if we believe it contravenes these rules.

4.14 In addition, we may from time to time provide interactive services on the Website that shall enable you to upload User Generated Content, including, without limitation (i) comment facilities; (ii) chat rooms; and/or (iii) bulletin boards, (together “Interactive Services”).

4.15 You must not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorized access to the Website, the server on which the Website is stored or any server, computer or database connected to the Website. You must not attack the Website via a denial-of-service attack or a distributed denial-of-service attack. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website and the Services will cease immediately.

4.16 We do not permit copyright infringing activities and infringement of intellectual property rights on the Website, and we may, at our sole discretion, remove any infringing content if we are of the view that such content infringes on another’s intellectual property rights or our own.

5. Intellectual property

5.1 We are the owner or licensee of all intellectual property rights in the Website and its content, the DOOR KA TANDOOR’s name and mark and DOOR KA TANDOOR’s product names, images and packaging. Those works are protected by intellectual property laws and treaties around the world. All such rights are reserved.

5.2 You are not granted any right to use, and may not use, any of our intellectual property rights other than as set out in these Terms. You must not use any of the online ordering platforms and/or the Website (or any part of it or its content) for commercial purposes; however, you may download material from the Website solely for non-commercial, personal use by you.

5.3 No part of the Website, including, without limitation, the text, designs, graphics, photographs and images contained in it, may be copied, reproduced, republished, uploaded, re-posted, modified, transmitted or distributed or otherwise used in any way for any non-personal, public or commercial purpose without our prior written consent.

5.4 Any communications or materials you send to us through the Website by electronic mail or other means will be treated as non-proprietary and non-confidential (other than communications in respect of your order if you use the Website to buy Products from us).

6. Ordering Online


6.1 You may order products using at our online ordering platform at https://doorkatandoor.com, which is subject to online terms and conditions.

6.2 You may also order Products by phone for collection in-store. In this case, please call the relevant restaurant telephone number available on the Website and follow the instructions of the operator. You will be required to pay for such order when you collect your Products from the relevant restaurant. Whilst the Online Terms and Conditions do not apply to collection orders made by telephone, clauses on Online Ordering Liabilitybelow will apply (and, for those purposes, “Order” will be read to include a telephone collection order).

6.3 When ordering Products online you should check all of the information that you enter and correct any errors before submitting your Order, as once your Order is submitted we will begin processing it immediately and you may not be able to correct any errors.

6.4 Your Order constitutes an offer to us. We will confirm our acceptance of your Order by sending you an SMS with your order number (the “Confirmation SMS”). The Online Terms and Conditions will become legally binding on you and us when we send you the Confirmation SMS and each Order shall incorporate the Online Terms and Conditions and shall be a new and separate contract between you and us.

Collection and Delivery

Collection Orders

6.5 Please note that all indicative collection times are estimates and the actual collection time may vary from this indicative collection time. Your indicative collection time will be set out during the Order process.

6.6 If you do not collect your Order within three (2) hours of your indicative collection time (provided it is within trading hours), your Products will be disposed of and you will not receive a refund.

Delivery Orders

6.7 Please note that all delivery times are estimates and the actual delivery time may vary from this estimate. You should also be aware that you cannot change your delivery address after you have submitted your Order.

6.8 If, during delivery of an Order, you or your authorized representative as specified in your Order (as appropriate) fail to take delivery of the Products within fifteen (15) minutes of the delivery driver’s arrival and offer you delivery of the Order (other than due to our material breach of the Online Terms and Conditions): (i) the delivery shall be aborted; and (ii) you will not receive a refund for your Order.

6.9 You will:

6.9.1 ensure that either you or your authorized representative (as specified in the Order) are present to take delivery of the Products at the delivery place specified in your Order;

6.9.2 provide us with your up-to-date contact details in your Account and/or Order.


6.10 The prices for the Products and (if applicable) for delivery are set out on the Website and are inclusive of GST. Please note that if your delivery Order is below a minimum value then an additional charge, as set out on the Website during the ordering process, may also apply.

6.11 It is always possible that, despite our best efforts, some of the Products may be incorrectly priced. We will normally check prices before accepting your Order so that, where a Product’s correct price at the time of your Order is less than our stated price at that time, we will charge the lower amount. If the Product’s correct price at the time of your Order is higher than the price stated to you, we will contact you for your instructions before we accept your Order.

6.12 If your payment is not authorized, your Order will not be sent through to the restaurant or fulfilled.

Cancellation and Refunds

Cancellation/changes to an Order

6.13 You may not request that your Order be canceled or changed after it has been submitted and preparation has commenced.

6.14 Should you wish to change or cancel your Order (provided that preparation has not commenced) you can do so by phoning our Customer Care Team (see clause 12 below for the contact details).


6.15 If, due to unforeseen circumstances, we are unable to fulfill your Order or any of the Products in a particular Order, we will refund the value of the ordered Product(s) and any delivery charges or, by agreement, supply an equivalent Product. You may obtain a refund by contacting our Customer Care Team (see clause 12 below for the contact details).

7. Suspension and Termination

7.1 If you breach any of the Terms, we may immediately do any or all of the following (without limitation):

7.1.1 issue a warning to you;

7.1.2 temporarily or permanently remove any User Generated Content uploaded by you to the Website;

7.1.3 temporarily or permanently withdraw your right to use the Website;

7.1.4 suspend or terminate your Account (and any refunds for outstanding Orders will be in our sole discretion);

7.1.5 issue legal proceedings against you for reimbursement of all costs resulting from the breach (including, but not limited to, reasonable administrative and legal costs);

7.1.6 take further legal action against you; and/or

7.1.7 disclose such information to law enforcement authorities as we reasonably feel is necessary to do.

8. Changes to the Terms

8.1 We may make changes to the Terms from time to time provided that the Online Terms and Conditions applicable at the time of your Order will apply to that Order. Please check the Terms regularly to ensure that you understand what is applicable at the time that you access and use the Website, Services and/or online ordering of Products.

9. Other important information

9.1 Each of the clauses of the Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining clauses will remain in full force and effect.

9.2 If we fail to insist that you perform any of your obligations under the Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

10. Governing law and jurisdiction

10.1 The Terms and the relationship between us shall be governed, interpreted, performed and construed in accordance with Indian law. Any disputes arising in connection with the Terms and our Services shall be subject to the exclusive jurisdiction of the Delhi courts.

11. Indemnity

11.1 You agree to defend, indemnify us and hold us harmless from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorneys’ fees) arising from:

11.1.1 your use of and access to the Website and/or the Services;

11.1.2 your violation of any term of the Terms;

11.1.3 your violation of any third party right, including without limitation any copyright, trademark, trade secret or other property, or privacy right; and/or

11.1.4 any claim that your Content caused damage to a third party.

11.2 This defense and indemnification obligation will survive termination, modification or expiration of the Terms and your use of the Services and the Website.

12. Contacting us

12.1 Should you have many reasons for a complaint, we will endeavor to resolve the issue and avoid any re-occurrence in the future. You can always contact us using the following details: Customer Care: +91 -76-1828-1828